Shipping & payment info

Information & shipping rates for purchases made in our online store.

Shipping rates & delivery times

MethodRegion/sDel. timeCostFree Shipping
AusPost Express SatchelAustralia2-3 days$20Orders $300+
AusPost Int’l ExpressInternational14-21 days$35Orders $300+
DHL International CourierInternational5-8 days$90N/A
* Delivery times are estimates and may be subject to longer times due to postal system delays at certain times.

Country exclusions & limitations

Due to current localized postal & regulatory issues we are not able to send orders to the following countries. As these situations change, we will update this page regularly, so please be sure to check back if this affects you.

Countries we can not ship to via any method

  • India
  • Mexico
  • Russia
  • Spain
  • Turkey

Countries we can only ship to via DHL (no AusPost)

  • Denmark
  • Sweden

Frequently asked shipping questions

Can I track my order after you send it?

Yes. Once your order is dispatched you will be sent an email containing a number and link to track the status of your order.

Where is my order shipped from?

All orders are shipped from our Australian manufacturing facility. For this reason the dispatch and delivery times will be subject to local Australian Eastern Standard Time (AEST).

When will my order be dispatched?

All orders made before 10am AEST Monday – Friday will be shipped same-day, otherwise they will leave the next business day.

Why is DHL international shipping so expensive?

Unfortunately it is quite expensive to ship from Australia to overseas locations via DHL’s fastest International Courier service. This being said, it is by far the quickest option out of any courier service for overseas orders from Australia. DHL also uses their own customs facilities in most countries, so it generally clears quicker.

Do I need to sign for my delivery?

Generally yes, however due to COVID there may be instances in certain countries where contact-less delivery is required and you will not have to sign. In such cases the courier will take a photo of the delivered item as proof of delivery.

What happens if my order is lost or damaged in transit?

Although this is extremely rare, in the even your order is lost or damaged, we will send a replacement order free of charge. To do so, we require you to email us photos of the damaged product/s, or to have lodged an inquiry with DHL or AusPost and received confirmation from them the delivery is lost. We may also require for you to return the damaged products, or lost order which may end up arriving in the future, back to us after we arrange return delivery from our end.

I didn’t receive delivery tracking details, what can I do?

Sometimes the automatic tracking email we send may end up in your junk mail folder. Please check your junk mail and add admin@glycoproteinplus.com to your list of safe senders.

Will I have to pay any duties or taxes?

For most orders there are usually no additional customs fees, duties or other charges. Sometimes for larger orders and specific countries there may be some small fees, in which case you will be responsible for paying these. We do everything we can on our part to help ensure there are no fees.

Do you handle customs clearance forms?

Yes. For all international orders we will fill out and provide all the forms required for customs. You do not have to do anything in advance. In the event customs requires additional information from your end, they will contact you and you can then provide them with what they need.

Payment methods & policies

We exclusively accept online payments via credit card, unless your order is over $2000, in which case we can only accept direct deposit. All online credit card payments are protected by 3DS technology and 128 bit encryption.

Frequently asked questions regarding payment

Why won’t my credit card work?

Assuming you have entered your card details in correctly, the most common reason you may get an error at checkout is because your bank has not enabled your card for overseas purchases, specifically from Singapore where our merchant is located. Please call your bank and ask them to remove any overseas blocks and recommence checkout. If the error persists, please double check you have entered the correct details, and that you are using a VISA, Mastercard or Discover card which are the only card types we accept.

Why can’t I checkout?

You need to make sure every field on the checkout form is filled out correctly to ensure you can proceed to the payment screen. This includes common issues such as:

  • Not entering a correct email address – or having blank spaces before/after your email address
  • Your post/zip code does not match the state/province you have chosen
  • You have not agreed to the terms & conditions box at the bottom of the checkout form
  • You have not selected your country from the dropdown list to populate the relevant state/province fields
  • Your destination country is on our list of places we can not send to, therefore it will not appear in the country list
  • You have missed or left blank a required field

Do you accept PayPal?

No, we do not accept PayPal sorry. You can pay via credit card instead.

Do you have, or do I need, a coupon code to order?

You do not need a coupon code to order. From time to time we run special promotions to our newsletter subscribers with special coupon codes. Please subscribe to our newsletter at the bottom of this page to receive such emails.

What is your refund policy?

Once we have shipped your order we do not offer refunds under any circumstance. Due to the high costs involved in both production and shipping of our products, we are unable to accept refunds. For this reason please make sure you choose the right product/s and fill in your details at checkout correctly. In the event your order arrives damaged or faulty, we will happily resend replacement stock at no additional cost.

What name will be on my credit card or bank statement?

All transactions on your statement will be listed as GLYCOPLUS SINGAPORE SGP 

Is it safe to pay via credit card on your website?

Of course, yes. All your card and personal details are protected by our website SSL certificate and 3DS encrypted technology from our payment processor FiserV.

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Purchase GlycoPlus products

Visit our online store to purchase the full range of GlyoPlus creams and sprays. All products are made and sent internationally from Australia via AusPost or DHL courier.

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